COVID Information

Advice from Cherry Lets to landlords and tenants

Dear All, 

As you may be aware there have been further announcements from the Government in relation to the property industry (please see link below) and working in people’s homes (please find attached here).
 
This does not represent a return to normality – we are adapting processes and procedures to ensure that the risk of spread of Covid-19 is reduced as far as possible. The health and safety of all parties is paramount and please do be assured by this in our adaption of new processes and procedures.
 
https://www.gov.uk/guidance/government-advice-on-home-moving-during-the-coronavirus-covid-19-outbreak

Property Inspections

With property inspections, these will continue to be carried out remotely and contactless.  We have so far found that these are working well, and that this does reduce risk in being contactless for all parties.   We do have a good relationship with our tenants and they have been co-operative and in general pragmatic during this time.

Change in Maintenance Procedures regarding non urgent issues

Where we have outstanding non-urgent maintenance, this can now be carried out in accordance with new guidance from the government.    That where not possible to complete repairs in between tenancies that this should be done by appointment with measures put in place to ensure physical contact is minimised, for example with residents staying in another room during the visit and that the attached and government guidelines on social distancing are adhered to.  
 
We will only instruct contractors where they have confirmed that they will adhere to the attached along with the government guidelines on social distancing.
 
As always, we are aware that some tenants are Shielding or Self Isolating and that there may be the requirement to postpone works; in addition, Tenants may prefer that where the works are non urgent that these are also postponed and we will discuss as these arise.   All reported maintenance and actions will be documented.   Where postponed this will be regularly monitored and where possible, quotes and estimates will be obtained to enable works to be completed when possible. 

Viewings and Letting of Properties

The government gives detailed guidance on safely letting, which in light of the current situation, Cherry Lets have adopted procedures for the safely letting of empty properties.    As an agency we have already been adapting our processes and will continue to do so and add to these the following:

 Step 1:   An initial vetting process – this is to ensure that in line with government guidance that the applicant is likely to be accepted and is genuinely interested in the property.
Step 2: Virtual viewing via Zoom etc.
 Step 3: Contactless in person viewings on empty properties – with full health and safety policy agreed with the Applicant and health questions prior to the viewing.   With Cherry Lets adhering to our policies and prior consent from our Landlord regarding the contactless process.

We will be adhering to government guidelines including social distancing and increased cleanliness measures for the safety of all, at all times.

In between Tenancies

The guidance also requires that a vacant property is thoroughly cleaned prior to moving in(on the basis of the previous occupants not self isolating or shielding or having symptoms of Covid- 19).  

Check outs and Check In

We have adapted procedures for each of the above, with each being contactless and adhering to full health and safety policy including hygiene.

We hope you are all keeping safe and do be assured that as before, we continue to manage your tenancy to the best of our ability, during the Coronavirus (COVID-19) outbreak.

We also have advice and guidance on a case by case situation for all of our properties at Cherry Lets so please call us on 01869 337346. 

Kindest regards

The Cherry Lets Team

Contact us
We're based at
  • Cherry-Lets Manor Farm Cottage Hempton Road Deddington OX15 0QG
Request a repair
  • Outside of regular office hours and where you have an urgent maintenance issue to report please call 01869 228851.

Frequently asked questions

Advice for our Landlords

With property inspections, these will continue to be carried out remotely and contactless.  We have so far found that these are working well, and that this does reduce risk in being contactless for all parties.   We do have a good relationship with our tenants and they have been co-operative and in general pragmatic during this time.

We are following the government guidelines at present, they have advised against home moves where possible. While this is in place we continue to use technology to support social distancing for example; virtual viewings, 360 photography, slideshow photography presentations and working to increase our database of applicants, engaging with them and our current applicants to have them ready to move in when they are able to.

 

The Government’s many financial initiatives should provide relief for many – aiming to reduce unemployment and financial hardship as a result of Covid-19. We are proud to have many accommodating landlords and great relationships with tenants to regularly keep up-to-date with each individual’s situation and work together to create bespoke solutions for each problem that may be faced at this time.

Where we have outstanding non-urgent maintenance, this can now be carried out in accordance with new guidance from the government –  https://www.gov.uk/guidance/government-advice-on-home-moving-during-the-coronavirus-covid-19-outbreak.  That, where not possible to complete repairs in between Tenancies that this should be done by appointment with measures put in place to ensure physical contact is minimised, for example with residents staying in another room during the visit and that the XXXX (this is the working in the work place etc) and government guidelines on social distancing are adhered to.  
 
We will only instruct contractors where they have confirmed that they will adhere to the above along with the government guidelines on social distancing.
 
As always, we are aware that some Tenants are Shielding or Self Isolating and that there may be the requirement to postpone works; in addition, Tenants may prefer that where the works are non urgent that these are also postponed and we will discuss as these arise.   All reported maintenance and actions will be documented.   Where postponed this will be regularly monitored and where possible, quotes and estimates will be obtained to enable works to be completed when these can be. 

Advice for our Tenants

Where we have outstanding non-urgent maintenance, this can now be carried out in accordance with new guidance from the government –  https://www.gov.uk/guidance/government-advice-on-home-moving-during-the-coronavirus-covid-19-outbreak.  

Where it is not possible to complete repairs in between tenancies this should be done by appointment with measures put in place to ensure physical contact is minimised, for example with residents staying in another room during the visit and that the and government guidelines on social distancing are adhered to.  
 
We will only instruct contractors where they have confirmed that they will adhere to the above along with the government guidelines on social distancing.
 
As always, we are aware that some Tenants are Shielding or Self Isolating and that there may be the requirement to postpone works; in addition, Tenants may prefer that where the works are non urgent that these are also postponed and we will discuss as these arise.   All reported maintenance and actions will be documented.   Where postponed this will be regularly monitored and where possible, quotes and estimates will be obtained to enable works to be completed when these can be. 

With property inspections, where Cherry Lets manage your Tenancy, these will be carried out remotely and contactless. This will be done by video link where possible – Facetime and WhatsApp for example – if not possible we will find an alternative.

Please do remember that we are here to help as best we can – be this dropping off a prescription or just being here for a chat. We hope that you are keeping safe.

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