Letting agents must clearly display their tenancy fees on their website and in their office.
If you can’t see them, or if they contain any prohibited payments, then the agent is potentially breaking the law.
Please see our fees in detail: 
How do we ensure our tenants are protected?
We are a registered member of the Property Mark Client Money Protection Scheme. This is a client money protection scheme to ensure your money is handled in the correct manner. Download a copy of our Property Mark Client Money Protection Certificate here.
We are also members of The Property Ombudsman, which is a redress scheme for consumer complaints.