As with all industries, there have been many announcements from the Government in relation to the property industry (https://www.gov.uk/guidance/
Here at Cherry Lets, we have adapted processes and procedures to ensure that the risk of spread of Covid-19 is reduced as far as possible. We are constantly monitoring this everchanging situation and adapting - the health and safety of all parties is paramount.
With full Tenant co-operation we are continuing to carry these out without contact – either remotely or with full risk assessment and Tenant consent; whilst the Tenant is away from the property.
Changes in Maintenance Procedures regarding non urgent issues
Maintenance is being carried out in accordance with guidance from the government and with the consent of the Tenant and our Contractors adhering to best practice.
As always, we are aware that some Tenants are shielding or self isolating and that there may be the requirement to postpone works; in addition, Tenants may prefer that where the works are non urgent that these are also postponed and we will discuss as these arise.
All reported maintenance and actions are documented and where postponed is regularly monitored and where possible, quotes and estimates are obtained to enable works to be completed when possible.
Viewings and Letting of Properties
We have adopted procedures for the safe letting of properties. Demand for a new home is high and Landlords, Applicants and current Tenants have been appreciative of the processes we have in place to seek to reduce the spread and to also safeguard their Properties and Tenancies. Currently our process is:
Step 1: An initial vetting process – this is to ensure that in line with government guidance, that the Applicant is likely to be accepted and is genuinely interested in the property.
Step 2: Virtual viewing (in most circumstances this is through a pre recorded video walkthrough).
Step 3: Contactless in person viewings – with full health and safety policy agreed with the Applicant and health questions prior to the viewing. With Cherry Lets adhering to our policies and prior consent from our Landlord and Occupant regarding the contactless process.
In between Tenancies
The guidance also requires that a vacant property is thoroughly cleaned prior to a move in, on the basis of the previous occupants not self-isolating or shielding or having symptoms of Covid- 19.
Check outs and Check In
We have adapted procedures for each of the above, with each being contactless and with adherence to full health and safety policies including hygiene.
We also have advice and guidance on a case by case situation for all our properties at Cherry Lets so please call us on 01869 337346.
We continue to adhere to government guidelines including social distancing and increased cleanliness measures for the safety of all.
Keep safe all
The Cherry Lets Team